7ooobet Privacy Policy

1 Information We Collect

7ooobet collects personal data through several channels: directly from you when you register, deposit, play, or contact support; automatically as you interact with the platform; and, in limited circumstances, from third-party service providers engaged to verify your identity or process payments. The categories of data we collect are set out below.

1.1 Registration & Identity Data

When you create a 7ooobet account, we collect your full legal name, date of birth, residential address, email address, and a Bangladeshi mobile number for OTP authentication. Where KYC verification is required, we additionally collect copies of a government-issued identity document (National Identity Card, passport, or driving licence) and proof of address.

1.2 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect payment method identifiers. For mobile money services such as bKash, Nagad, Rocket, and Upay, this means the registered mobile number associated with the wallet. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or similar institutions, we collect the account number and branch details necessary to process the transaction. For Visa and Mastercard payments, we collect the card's BIN prefix, last four digits, and expiry date — full card numbers are handled exclusively by our PCI-DSS-compliant payment processor and are never stored on 7ooobet servers.

We also retain a full transaction history associated with your account, including deposit amounts, withdrawal amounts, wager values, game outcomes, and bonus credits, as required for regulatory and responsible gaming purposes.

1.3 Device & Technical Data

When you access 7ooobet, our servers automatically log your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and timestamps of platform interactions. This data is used for security monitoring, fraud detection, and aggregate analytics. It does not, on its own, identify you as a named individual.

1.4 Communications Data

If you contact 7ooobet via in-platform live chat, WhatsApp support, or email, we retain a record of that correspondence including the content of messages and any attachments, solely for the purpose of resolving your query and maintaining a support history.

1.5 Behavioural & Gameplay Data

We record game session data including game titles played, bet sizes, win/loss outcomes, session lengths, and responsible gaming tool usage. This data is used to detect problem gambling indicators, enforce account limits, and improve platform personalisation.

2 How We Use Your Data

7ooobet processes your personal data only for the following defined purposes, each of which rests on a legitimate legal basis:

7ooobet does not use your personal data for automated individual decision-making that produces significant legal effects without human review. Responsible gaming alerts generated by our monitoring system are always reviewed by a qualified member of our player protection team before any restrictive action is taken on your account.

3 Data Sharing & Disclosure

7ooobet does not sell, rent, or trade your personal data to any third party. We share data only in the following defined circumstances, and only to the minimum extent necessary:

• Payment Processors: Transaction data is shared with our payment processing partners — including the mobile money gateways for bKash, Nagad, Rocket, and Upay, and our card payment processor — solely to execute the financial transaction you have initiated. These partners are contractually obligated to process data only for the stated purpose.
• KYC and Identity Verification Partners: Where identity verification is required, your identity documents and personal details are shared with our contracted KYC service provider. This provider is bound by strict data processing agreements and may not use your data for any purpose beyond verification.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and session token to facilitate game play. They do not receive your full name, contact details, or payment information.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies when required to do so by applicable law, court order, or regulatory direction. In such cases, we will disclose only what is legally required.
• Professional Advisors: Our legal counsel, auditors, and accountants may access limited personal data in the course of providing professional services to 7ooobet, subject to professional confidentiality obligations.

All third-party data processors engaged by 7ooobet are required to maintain appropriate technical and organisational security measures and are prohibited from processing your data for any purpose beyond the specific service they provide to us.

4 Cookies & Tracking Technologies

7ooobet uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your session authentication, maintain your login state between pages, and support core security features. These cookies cannot be disabled without rendering the platform unusable.
• Performance and Analytics Cookies: We use first-party analytics cookies to collect aggregated, anonymised data about how players navigate the platform — which game categories are visited most, average session lengths, and common error pages. This data is used exclusively to improve platform performance. No individual profiles are built from this data.
• Functional Cookies: These cookies remember your stated preferences, such as your preferred display language (English) and notification settings, so that you do not need to re-enter them on each visit.

7ooobet does not use third-party behavioural advertising cookies, cross-site tracking pixels, or social media retargeting scripts. We do not operate a social media login integration that would transmit your platform activity to social networks.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your 7ooobet account. Disabling analytics cookies will not affect your gameplay experience. Please note that clearing cookies will log you out of your current session.

5 Data Retention & Storage

7ooobet retains your personal data only for as long as is necessary to fulfil the purpose for which it was originally collected, or as required to comply with applicable legal, regulatory, and anti-money-laundering obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with 7ooobet and for a period of five (5) years following account closure, in line with standard financial record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law or ongoing regulatory investigation.
• Transaction Records: Full transaction histories, including all deposits, withdrawals, and wager records denominated in Bangladeshi Taka (৳), are retained for a minimum of five (5) years.
• Support Communications: Live chat transcripts and email correspondence are retained for a period of two (2) years from the date of the final message in each support thread.
• Technical and Device Logs: IP address logs and session logs are retained for a maximum of twelve (12) months, after which they are automatically deleted or anonymised.
• Marketing Preferences: Records of your consent to or opt-out from promotional communications are retained for the duration of the account relationship, plus five (5) years, for the purpose of demonstrating regulatory compliance.

When a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. 7ooobet maintains a formal data retention schedule that is reviewed annually by our data protection team.

6 Your Data Rights

As a 7ooobet player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our data team at the email address provided in the Contact section of this policy.

• Right of Access: You may request a copy of all personal data that 7ooobet holds about you. We will provide this in a structured, machine-readable format within 10 business days of a verified request.
• Right to Rectification: If any personal data held by 7ooobet is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly from your account settings panel.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that we may be required to retain certain data (such as KYC records and transaction logs) for legal and regulatory reasons even following an erasure request.
• Right to Data Portability: You may request that we provide your personal data in a portable, structured format (such as JSON or CSV) so that you can transfer it to another service provider.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. Marketing opt-outs take effect within 48 hours of a confirmed request.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time through your account notification settings or by contacting support.

All data rights requests are handled by our data protection team. We will verify your identity before processing any request that would disclose or modify personal data. We aim to respond to all data rights requests within 10 business days. Where a request is complex or involves a large volume of data, we may extend this period by a further 10 business days, in which case we will notify you of the extension and the reason for it.

7 Data Security Measures

7ooobet employs a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Our key technical security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. This applies to login sessions, game play, payment processing, and support communications.
• Encryption at Rest: Sensitive personal data fields — including identity document scans, payment identifiers, and KYC records — are encrypted at rest using AES-256 encryption on our database servers.
• OTP Two-Factor Authentication: All account logins require OTP verification via the registered Bangladeshi mobile number, providing a second layer of security beyond your password.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. Only authorised 7ooobet personnel whose role requires access to specific data categories are granted access. All internal data access is logged and audited.
• Penetration Testing: Our platform undergoes periodic third-party penetration testing to identify and remediate potential security vulnerabilities before they can be exploited.
• Incident Response: 7ooobet maintains a formal data breach response plan. In the event of a security incident that affects your personal data, we will notify affected players promptly and take immediate steps to contain the breach and prevent recurrence.

While we implement robust security measures, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure: choose a strong, unique password, never share your OTP codes with anyone, and contact our support team immediately if you notice any suspicious activity on your account.

8 Contact & Data Controller

7ooobet is the data controller responsible for the personal data of all registered players on the platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, please contact our data protection team using the details below.

All correspondence regarding data protection matters should be directed to our support team, who will route your inquiry to the appropriate data protection personnel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the in-platform chat widget. When initiating a data rights request via live chat, please state "Data Rights Request" at the start of your message so that it is routed to the correct team.
• Response Time: Initial acknowledgement within 2 business days; substantive response within 10 business days of identity verification.

Updates to This Privacy Policy: 7ooobet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. The effective date at the top of this document will be updated to reflect the most recent revision. Where a material change is made to how we process your personal data, we will notify registered players by email and via a prominent notice upon next login. We encourage you to review this Privacy Policy periodically. Your continued use of the 7ooobet platform following notification of an update constitutes your acceptance of the revised policy.

This Privacy Policy was last reviewed and approved on 1 January 2026 and supersedes all previous versions.