Responsible Gaming
at 7ooobet
7ooobet is committed to providing a safe, fair, and enjoyable entertainment experience for all players in Bangladesh. Our responsible gaming framework gives you full control over your activity — from daily deposit limits and session time-outs to voluntary self-exclusion. Gambling is for adults aged 18 and above only.
Built-In Safeguards for Every Player
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account settings. Limits take effect immediately and can only be lowered instantly — increases require a 72-hour cooling-off period.
Session Time-Outs
Choose a temporary break of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in or place any bets. Your account balance is fully preserved and withdrawals remain accessible.
Reality Check Reminders
Enable periodic pop-up reminders at 30, 60, or 90-minute intervals that display your net session result and time spent. These prompts encourage mindful play and are active across all game categories.
Self-Exclusion
Request a formal self-exclusion of 6 months, 1 year, or 5 years. During self-exclusion, your account is fully suspended, promotional communications are halted, and re-registration is blocked at the platform level.
Age Verification
All new 7ooobet accounts must pass KYC age verification before any withdrawal is processed. Players under 18 years of age are strictly prohibited from registering or participating in any real-money game or bet.
24/7 Player Support
Our dedicated player protection team is available around the clock via in-platform live chat. If you feel that gambling is negatively affecting your life, contact us at any time — we will help you apply any protection tool immediately.
1 Our Commitment to Safe Play
At 7ooobet, we believe that entertainment should never come at the cost of a player's wellbeing. Our responsible gaming framework is not a regulatory checkbox — it is a genuine operational priority that shapes how we design features, train our support team, and interact with every player across Bangladesh.
We recognise that the vast majority of our players enjoy casino games, cricket betting, slots, and live dealer experiences as a form of leisure. For a small minority, however, gambling can develop into a harmful pattern. 7ooobet's responsible gaming programme exists to identify at-risk behaviour early, provide accessible protective tools, and connect players with professional help when it is needed.
Our platform monitors gameplay data in real time. When our system detects indicators associated with problem gambling — such as rapidly escalating wager sizes, extended uninterrupted sessions, or a pattern of chasing losses — our player protection team is notified to follow up proactively. This monitoring is not intrusive; it is a safety net designed to ensure that any player who may need support receives it promptly.
2 18+ Age Restriction Policy
Adults Only — Strictly Enforced
7ooobet is an adults-only platform. All real-money gaming and sports betting services are exclusively available to individuals who are 18 years of age or older. This policy is non-negotiable and is enforced at registration, withdrawal, and throughout the account lifecycle.
When you register a 7ooobet account, you confirm that you are at least 18 years old. Prior to processing your first withdrawal, you will be required to complete our Know Your Customer (KYC) verification process, which includes submission of a government-issued identity document — National Identity Card (NID), passport, or driving licence — that confirms your date of birth.
If at any point during KYC or account review we have reasonable grounds to believe a player is under 18 years of age, the following actions will be taken immediately and without exception:
- The account will be suspended pending full identity verification.
- All pending withdrawals will be held.
- If underage play is confirmed, any deposits will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account) and the account will be permanently closed.
- Winnings accumulated during an underage session will be forfeited.
We strongly encourage parents and guardians who share a device with minors to use device-level parental control software to prevent access to gambling platforms. Tools such as Net Nanny, Qustodio, and similar applications can be configured to block gambling-related websites at the operating system level.
3 Deposit & Wagering Limits
One of the most effective responsible gaming tools available at 7ooobet is the ability to set hard limits on the amount you deposit into your account over a defined period. Deposit limits help you budget your entertainment spending in Bangladeshi Taka (৳) and prevent impulsive over-depositing during losing streaks.
| Limit Type | Available Periods | Takes Effect | Reversal / Increase |
|---|---|---|---|
| Daily Deposit Limit | 24-hour rolling window | Immediately on save | 72-hour cooling-off period before any increase is applied |
| Weekly Deposit Limit | 7-day rolling window | Immediately on save | 72-hour cooling-off period before any increase is applied |
| Monthly Deposit Limit | 30-day rolling window | Immediately on save | 72-hour cooling-off period before any increase is applied |
| Single Session Wager Limit | Per login session | Immediately on save | 72-hour cooling-off period before any increase is applied |
To set or modify a deposit limit, navigate to My Account > Responsible Gaming > Deposit Limits after logging in. You may reduce any limit at any time with immediate effect. You cannot increase a limit within the 72-hour cooling-off window — this deliberate friction is designed to prevent impulsive decisions made during active gambling sessions.
If you reach your deposit limit during a session, your deposit method (whether bKash, Nagad, Rocket, Upay, or bank transfer) will be declined at the platform level until the limit period resets or a new lower limit is confirmed. You will receive an in-platform notification explaining why the deposit was declined.
Loss Limits
In addition to deposit limits, 7ooobet allows you to set a maximum net loss threshold per day, week, or month. Once your net losses reach the threshold you have set, you will be automatically logged out for the remainder of that period and prevented from re-depositing until the period resets. Loss limits are particularly effective for players who wish to enjoy extended gaming sessions without risking more than a predetermined affordable amount.
4 Session Time-Out & Reality Checks
Long, uninterrupted gambling sessions are one of the primary behavioural risk factors associated with problem gambling. 7ooobet provides two complementary tools to help you stay aware of the time and money you spend during any given visit to the platform.
Session Time-Outs
A session time-out is a voluntary, temporary suspension of your account. It is distinct from self-exclusion in that it is designed for players who feel they need a short break rather than a long-term restriction. Available time-out periods are:
- 24 Hours: Your account is locked for the next 24 hours. Suitable for a brief cooling-off after a session that felt unenjoyable.
- 7 Days: A week-long break. Ideal if you have been playing more frequently than you had intended.
- 30 Days: A one-month pause. Suitable if you feel your gambling has become habitual rather than recreational.
During a time-out, you cannot log in, place bets, or deposit funds. Your account balance is fully preserved and you may contact support to process a withdrawal. Time-outs cannot be cancelled early — this is intentional and protects you from overriding a decision made with a clear head.
Reality Check Reminders
Reality checks are periodic on-screen notifications that appear during active game play. When a reality check triggers, a pop-up displays the following information:
- Total time elapsed in the current session
- Net result (profit or loss) for the current session in ৳
- Option to continue playing or end the session
You can configure your reality check interval at My Account > Responsible Gaming > Reality Checks. Available intervals are every 30 minutes, 60 minutes, or 90 minutes. We recommend enabling the 30-minute interval if you are new to online casino play or have previously found it difficult to track time while gambling.
5 Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming protection tool available on the 7ooobet platform. It is designed for players who recognise that they have lost control of their gambling and need a firm, enforced barrier between themselves and the platform for an extended period.
How to Self-Exclude
You can request self-exclusion through any of the following channels:
- In-Platform: Navigate to My Account > Responsible Gaming > Self-Exclusion and select your preferred exclusion period.
- Live Chat: Contact our 24/7 support team via in-platform live chat. State "I want to self-exclude" and our team will activate the exclusion on your account within minutes.
- Email: Send a written request to [email protected] from your registered email address. Include your account username and your preferred exclusion period.
Available Exclusion Periods
- 6 Months: Minimum self-exclusion period. Suitable for players who need a structured mid-term break.
- 1 Year: Recommended for players who have identified a recurring problem with their gambling behaviour.
- 5 Years: Extended exclusion for players with a serious gambling problem. The account cannot be reopened under any circumstances during this period.
- Permanent: An indefinite self-exclusion with no automatic expiry. This option is available upon request via live chat or email and is strongly recommended for players who have sought professional help for gambling addiction.
What Happens During Self-Exclusion
- Your account is immediately suspended — you cannot log in, deposit, or wager.
- All marketing, bonus, and promotional communications are permanently suppressed for the exclusion period.
- Any available account balance can be withdrawn — contact support and we will process the withdrawal to your registered bKash, Nagad, or bank account.
- Our system will block any re-registration attempt using your registered email address, phone number, or identity document during the exclusion period.
- At the end of a 6-month, 1-year, or 5-year exclusion, your account will remain suspended. Reactivation is not automatic — you must contact support and complete a responsible gaming review before access is restored. A minimum 24-hour reflection period applies before reactivation is confirmed.
6 Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour becomes harmful to themselves or those around them. It does not necessarily involve gambling large sums; it is defined by the loss of control over gambling behaviour, regardless of the amounts involved.
The following self-assessment checklist may help you reflect on your relationship with gambling. If several of these statements feel familiar, we encourage you to use one of 7ooobet's protective tools or seek professional support.
Self-Assessment Checklist
Read each statement honestly. If you answer "yes" to three or more, consider speaking with a gambling support professional.
I spend more time or money gambling than I originally planned.
I gamble to escape stress, boredom, loneliness, or difficult emotions.
I feel restless or irritable when I try to cut down or stop gambling.
I have lied to family or friends about how much time or money I spend gambling.
I have borrowed money or sold possessions to fund gambling.
After a loss, I feel a strong compulsion to return immediately to win back what I lost.
Gambling has caused significant arguments, financial stress, or other problems in my relationships or work life.
I have tried to stop or reduce my gambling before and been unsuccessful.
Recognising a gambling problem is the first and most important step toward addressing it. 7ooobet's support team is trained to handle these conversations with complete discretion and zero judgment. You will not lose your account balance by reaching out — our team is here to help, not to penalise you.
7 Support Resources & Help Lines
If you or someone you care about is experiencing difficulties related to gambling, professional help is available. 7ooobet encourages all players to take advantage of independent support resources in addition to the in-platform tools we provide.
Talking to Someone
The most effective step for many people is simply speaking with a trained counsellor who understands gambling-related harm. In Bangladesh, mental health awareness and counselling services have grown significantly. We recommend:
- Kaan Pete Roi (Bangladesh): A confidential emotional support helpline available to anyone experiencing mental health or emotional difficulties, including those related to compulsive behaviour. Available by phone for residents of Dhaka, Chittagong, Sylhet, and other major cities.
- National Mental Health Institute (NIMH), Dhaka: Provides outpatient psychiatric and counselling services, including assessment and treatment for behavioural addictions.
- Private Counselling Practitioners: Qualified psychologists and therapists in Dhaka and Chittagong offer cognitive behavioural therapy (CBT), which is one of the most evidence-based treatments for gambling disorder.
Online Resources
- Gamblers Anonymous: A global peer support network for individuals who identify as problem gamblers. Meeting schedules and online resources are available internationally and increasingly accessible to players in Bangladesh via online video sessions.
- GamCare (international): Provides free information, advice, and support for anyone affected by problem gambling. Available 24/7 via their international helpline and live chat service.
8 Contact Our Player Protection Team
7ooobet's player protection team is a dedicated group of trained specialists whose sole responsibility is to ensure the safety and wellbeing of our players. They are distinct from general customer support and are specifically trained in responsible gaming intervention, self-exclusion management, and signposting to external resources.
You can reach the player protection team through the following channels at any time of day or night, every day of the year including Eid, Pohela Boishakh, and all national public holidays in Bangladesh:
- In-Platform Live Chat: The fastest route. Open the chat widget from any page on the platform and type "Player Protection" or "Responsible Gaming" to be routed directly to a specialist.
- Email: [email protected] — For written requests including self-exclusion, limit adjustments, or account closures related to responsible gaming. Use the subject line "Player Protection Request" for priority routing. Initial response within 2 business hours; full resolution within 24 hours.
- WhatsApp: +880 1700-000000 (plain text — not a clickable link). Available for urgent assistance including immediate self-exclusion requests where in-platform access is not possible.
All player protection communications are handled in strict confidence. Information you share with our player protection team about your gambling behaviour is used solely to help you — it is not shared with marketing teams, used to send you promotional offers, or factored into any commercial decisions about your account.
7ooobet reviews and updates its responsible gaming policy annually to ensure it remains aligned with current best practices in player protection. This policy was last reviewed and confirmed on 1 January 2026.
Enjoy 7ooobet Within Your Limits
Set your deposit limits, enable reality checks, and explore our full game library — all within a safe, 18+ certified environment built for players across Bangladesh.